Computer Lab Solutions

The SmartClass family of computer classroom management systems has been developed to meet the pedagogical needs of instructors, the technical needs of school & corporate IT departments, and the cost-benefit needs of school and business administrators.

SmartClass systems use a hardware-based KVM (Keyboard-Video-Mouse) switching infrastructure to ensure:

• Excellent video quality
• Excellent audio quality
• No loading of the school's network
• PC operating system transparency
• Software application transparency

 

Call Center Solutions

The SmartContact Center family of training and LIVE call coaching systems has been developed to meet the training and support needs of new agents, the supervisory needs of team leaders and managers, and the economic benefits required by business leaders.

The underlying principle of LIVE Call Coaching is to maximize first call resolution and assure that every call results in a positive contact experience for your clients, for your agents, and for your bottom line. This is accomplished with SmartCC by making initial training more effective and by extending support for new agents to the nursery and even the call center work floor.